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MithoMap

Frequently Asked Questions

Find answers to common questions about Mitho Map.

For Customers

How do I place an order?
Download the Mitho Map app from the App Store or Google Play, create an account, browse restaurants in your area, add items to your cart, and checkout. Your food will be on its way!
What areas do you deliver to?
We currently deliver in Birgunj, Nepal.
How can I track my order?
Once your order is confirmed, you can track it in real-time through the app. You'll see when the restaurant starts preparing your food, when it's picked up, and when it's out for delivery.
What payment methods do you accept?
We accept cash on delivery, mobile banking, eSewa, Khalti, and credit/debit cards. All online payments are processed securely.
Can I modify or cancel my order?
You can modify or cancel your order within a few minutes of placing it. Once the restaurant starts preparing your food, modifications may not be possible.

For Restaurants

How do I list my restaurant on Mitho Map?
Click the 'Partner With Us' button on our homepage or contact our partnerships team. We'll guide you through the onboarding process.
What are the commission rates?
Our commission rates are competitive and transparent. Contact our partnerships team for a customized quote based on your restaurant's needs.
Do I need special equipment to partner with Mitho Map?
No. You just need a smartphone or computer to receive orders. We provide a simple dashboard to manage your menu, track orders, and update availability.
How do I receive payments?
Payouts are processed weekly via bank transfer. You can track your earnings in real-time through your restaurant dashboard.

For Delivery Partners

How do I become a delivery partner?
Visit the 'Deliver with Us' section on our platform. You'll need a valid driver's license, a smartphone, and a reliable vehicle (bike or scooter).
How much can I earn?
Earnings depend on the number of deliveries you complete. You keep 100% of your tips, and we offer peak-time bonuses. Many of our partners earn a competitive income.

Still Have Questions?

We're here to help. Reach out to our support team and we'll get back to you within 24 hours.

Contact Us